Methods of Quality Menegment, 2021, March

О.  Zakharov

Increasing the efficiency of production based on oee method: erg group (kazakhstan republic)

Keywords: lean production, overall equipment effectiveness (ОЕЕ), productivity, efficiency, improvement.

V. Kozlovsky, D. Blagoveshchensky, N. Shakhov

Point assessment of the quality of activities of enterprises of the corporate car service

In modern conditions, remote quality assessment tools are becoming the most preferred. Not so long ago, they began to be used to assess compliance with the requirements of corporate service standards at service enterprises. The process of updating the evaluation system, developing basic principles and a generalized structure of quality indicators is not an easy task. Its solution is based primarily on the high level of competence of specialists. This article shows what tasks need to be solved at the stage of updating the system of point assessment of the quality of the company’s car service enterprises

Keywords: quality, point score, branded car service

V. Kachalov

Is it possible to improve ISO 9001? Need to! Part 1

In his previous publications, the author, together with other experts, has repeatedly spoken out about the positive impact of quality management systems based on models of ISO 9000 series standards. At the same time, despite constant improvement, their current editions have, from the author’s point of view, considerable potential for further improvement. The article sets out and substantiates the author’s remarks to a number of terms and definitions included in ISO 9000:2015 and provisions of ISO 9001:2015, and also makes specific proposals to improve their methodological correctness and practical value

Keywords: ISO 9001:2015, improvement, duplicate requirements, terms, definitions

S. Yurchenko

8d methodology: systematic exclusion the problems with considering the customer requirements. Part 1

8D is a structured approach to identifying and addressing the root causes of problems to prevent recurrence. As the experience of OJSC «BSW», its use in combination with traditional quality management tools makes it possible to successfully fulfill not only the general requirements of the ISO 9001 standard, but the specific consumers requirements too. The set of tables presented in the publication allows to generate an 8D report, which documents the consistent stages of problems solving. The first part of this article provides a detailed description of the four beginning stages of the 8D methodology.

Keywords: 8D methodology, problem solving, root cause, correction, corrective action, multi-functional team

L. Mortara, J. Napp, I. Slacik, T. Minshall

How to implement open innovation? Part 4. Open innovation skills

This article continues a series of publications summarizing the results of enterprise research carried out by the Center for Technology Management at the University of Cambridge. To identify critical problems in implementing open innovation (OI), a survey of companies was conducted on how to implement it and the obstacles they faced. The analysis of the results revealed four main problems related to the culture, procedures, skills, and motivation of the OI. In the current article, we will dwell on the third — OI skills.

Keywords: open innovation, open innovation skills, training.

V. Shper

Quality tools and something more! Part 3. Where to begin (to be continued)

The last publications of D. Wheeler relating to data homogeneity and outliers analysis are discussed. Critical comments are stated and more simple and more convenient for practitioners procedures are presented. It is suggested to check data homogeneity visually and then by using x-mR chart. The presence of outliers should be revealed by using box plot with mild and extreme borders (inner and outer fences).

Keywords: data homogeneity, x-mR chart, outliers, box plot.

Yu. Adler

Quality and market. Part 2. How to translate the customer voice into the engineers language?

In the first part of this article, we talked on how a customer survey allows us to take into account their «voices» and form consumer requirements for our products. Moving on to the next step — exploring the relationship between customer requirements and engineering characteristics

Keywords: customer requirements, engineering characteristics, quality function deployment, correlation relationship.