Methods of Quality Management, 2021, April

V. Lapidus

Loss — promising resource increase labor productivity

In this interview, Vadim A. Lapidus, Academician of the International Academy of Quality (IAQ), General Director of Center Prioritet LLC, talks on the latest exclusive developments in labor productivity management. This interview has published in two parts. Its second part is devoted to the practice of labour productivity management based on the «system of systems» concept and lean manufacturing methodology.

A. Ezrakhovich

Documented information: requirements of ISO 9001 from common sense position

This article discusses the fundamental requirements of ISO 9001 for creating and managing of documented information — documentation and records. The author also analyzes system errors in the documented information management, which are most common in the practice of Russian enterprises.

Keywords: QMS, documented information, documentation, records, requirements, ISO 9001.

М. Podolsky

Errors in project documentation: management versus correction

Every day, project organizations check hundreds of project documents (calculations, explanatory notes, drawings, specifications, etc.) at different stages of design. From 5 to 20 errors are recorded on each of them. They are also identified by customers, construction contractors, approving authorities, during expert examinations. However, by default, it is recognized that it is better to fix errors than to manage them. So what is actually more correct?

Keywords: project organization, error management, error correction, error base.

S. Yurchenko

8d methodology: systematic exclusion the problems with considering the customer requirements. Part 2

8D is a structured approach to identifying and addressing the root causes of problems to prevent recurrence. As the experience of OJSC «BSW», its use in combination with traditional quality management tools makes it possible to successfully fulfill not only the general requirements of the ISO 9001 standard, but the specific consumers requirements too. In the second part of the article, the remaining four stages of the 8D methodology are considered, and the software and hardware complex «PTK OTK +» is described, which allows you to keep an automated record of claims and claims from consumers, that is, to keep pace with digital technologies.

Keywords: 8D methodology, problem solving, multi-functional team, corrective actions, preventive actions, training.

D. Tsymbalov

Restoration: give the «second life» to component! Polar division of MMC «Norilsk nickel» pjsc

Nadezhdinsk Metallurgical Plant is one of the main enterprises of the Polar Division of MMC «Norilsk Nickel» PJSC. It was here the unique project for the restoration of repairable components was developed and implemented, giving them a «second life». The innovative solution proposed in the project can be successfully replicated in many industrial enterprises.

Keywords: lean culture, components maintainability, operating costs, logistics costs, ecological thinking.

A. Sukhanov

Global benchmarking (GBM): world comparative analysis on TPS principles

Global Benchmarking (GBM) is a practical tool for assessing the level of development of a company’s production system. GBM is an audit that allows you to understand the level of the enterprise compared to other companies or its competitors around the world. Its feature is that it is not tied to a certain area of activity, and makes it possible to obtain an objective result for any company, even if it does not work on the conveyor system.

Keywords: production system, kaizen, comparative analysis, audit, quality medal

V. Kachalov

Is it possible to improve ISO 9001? Need to! Part 2

Since the publication the ISO 9001:2015 international standard have passed more than five years. Already in May 2021, ISO/TC 176 should to decide further fate of this standard — to keep its text unchanged for another period or to publish it in a new edition. The author of this publication supports the official position of the Russian Federation: ISO 9001:2015 should be kept as a basis, but it is needs to be improved. The second part of this article is devoted to certain provisions of ISO 9001:2015, which are fundamentally objectionable.

Keywords: ISO 9001:2015, requirements, fundamental objections.

A. Shalin, V. Batrakov

Commentary on GOST R ISO 45001—2020: the official translation of ISO 45001:2018 needs to be improved!

In this article were analyzed the errors of the official translation of ISO 45001:2018 international standard into Russian. The authors’ suggestions for its improving should contribute to a better understanding of its requirements.

Keywords: GOST R ISO 45001—2020, ISO 45001:2018, PDCA cycle, quality control, quality management, translation errors.

Yu. Adler

Quality and market. Part 3. On the relative importance of engineering characteristics

In the first part of this article, we talked on how a customer survey allows us to take into account their «voices» and form customer requirements for our products. In the second part, we started talking on engineering characteristics and their relationship to customer requirements. Let’s continue this conversation and consider the relative importance of engineering characteristics for quality assurance.

Keywords: customer requirements, engineering characteristics, correlation, «house of quality».