Methods of Quality Menegment, 2022, Jenuary

V. Lapidus

Trends in management development: quality 4.0

This article opens a series of exclusive materials by Vadim Arkadyevich Lapidus, General Director of the Center Prioritet. In it substantiate the author’s approach to modern business and management, based on the principles of sustainable development, a new understanding of quality and the principles of dual management. The first publication deals with the concept of quality 4.0, combining the achievements of TQM and cybernetic principles of management with those new economic, environmental and social requirements, compliance with which is a prerequisite for sustainable success and value increase of a company.

Keywords: quality 4.0, process approach, institutional principle, feedback, sustainable development.

A. Petichenko, I. Tikhonova, N. Mursalimova, E. Bukharova

Sustainable development management: the concept and tools

In recent years, the views on the sustainable development of the organization have undergone significant changes: from an exclusively green, ecological orientation through social aspects and the concept of a triple criterion («people, planet, profit») to sustainable success, excellence and well-being. Today it is not only a fashionable global trend. For large and medium-sized organizations sustainability has become a mandatory requirement on the part of multinational corporations, investors and banks, including one of the conditions for approval as a supplier. That’s why many successful companies have adopted the concept of sustainable development as a new business model.

Keywords: sustainable development, triple criterion concept, strategy, standard

E. Grishina

How to develop strategic thinking and to pal up with uncertainty

The proposed publication opens a joint publishing project of Advertising Informational Agency Standards and Quality and the for Productivity Improvement of Russian Foreign Trade Academy. This project presents the practical experience of enterprises that have become participants in the federal Productivity Leaders Programme. But before talking about their experience and achievements, we speak on the main thing — on the strategy. Why is it critical to sustaind business success? What is behind the abstract concept of «thinking strategically»? And how to develop this skill? Director of the Center Ekaterina Grishina tells her vision and specific tools for the development of strategic thinking.

Keywords: strategy, strategic thinking, strategic analysis, training, productivity leaders

M. Ekaterinin

Integration of quality management in local authorities

The standard of citizens life largely depends on the adequate activities of the federal and local authorities. The living conditions of the population depend on the effective coordination of such areas as medicine, housing and communal services, education, law enforcement, transport infrastructure. That is why meeting the needs and expectations of citizens becomes a priority task for local authorities. Without a systematic approach to quality management in relation to various activities of local authorities, it is quite difficult to solve the task.

Keywords: ISO 18091, local authorities, quality management system, quality of public services, ISO/TC 176.

J. Womack

The machine that’s changing the world again: from cars to mobility

James Womack is rightfully considered one of the classics of the Lean concept. The book «The Machine That Changed the World», written by him in 1990 in collaboration with Daniel Jones and Daniel Roos, initiated the global Lean Production boom. What has changed over the past 30 years? What new challenges are the leaders of the global automotive industry facing today? What are their new value propositions for direct consumers and society as a whole? And what is the role of the Lean community in the implementation of these proposals? James Womack has told about this in his speech at the world forum Lean Global Connection.

Keywords: lean production, lean thinking, lean solution, value proposition, automotive industry

V. Shper

Quality or value: what is primary?

Discussions on the essence of the fundamental concepts largely serve as a driver of science and practice, determining the direction of their development. In quality management these basic concepts include «value» and «quality»: the first of them is the goal of management, the second is a characteristic of its object. But is it legitimate to consider these interrelated and interdependent concepts as identical, interchangeable? Vladimir Shper, a Member of the MMQ Editorial and expert Board, ponders over such a seemingly unexpected proposal by the American researcher William Levinson.

Keywords: basic concepts, quality, value, utility, costs, losses.

D. Panyukov

FMEA method application at the enterprise: effectiveness evaluation model

The essence and procedure of FMEA method implementation the in accordance with the provisions of the FMEA Handbook by AIAG & VDA in the quality management of products, services and processes has been repeatedly described in MMQ Journal. But how to understand whether it is effectively used in a particular enterprise? After all, the existing assessment methods based on audit data are too concise and generalized. In contrast, the model proposed in the article allows not only to study in detail and quantify the degree of implementation and adequacy of FMEA method, but also to present visually the results of such an assessment.

Keywords: FMEA, effectiveness evaluation, COSO ERM, indicators, scoring procedure

V. Kachalov

ISO 9001:2015 requirements for knowledge management: experience and recommendations. Part 4

The provisions of clause 7.1.6 of ISO 9001:2015 oblige to carry out a number of actions with respect to the knowledge of the organization. The purpose of the article is to formulate proposals for the systematization of knowledge management and recommendations for assessing its compliance with the requirements of the standard. The author completes a review of comments on various components of the knowledge management mechanism and offers his own recommendations.

Keywords: necessity of knowledge, bringing knowledge to employees, the mechanism of knowledge assessment.

V. Volodarsky

On operation dependability indicators of railway automation and telemechanics

Operational reliability indicators for assessing the reliability of railway automation and telemechanics devices include the failure flow parameter, the time to failure and the probability of failure-free operation, the values of which are determined from the expressions presented in the article. For greater clarity, an example of calculating operational dependability indicators using statistical data on failures of auto-locking devices is given.

Keywords: automation and telemechanics, operation dependability, reliability, indicator.