Methods of Quality Management, 2021, December

O. Novikov

The knowledge-creating organization: hidden potential of business development

The term «knowledge» has become mega-popular in recent years and is used for various reasons and in different combinations: knowledge economics, knowledge engineering, body of knowledge, knowledge bases, knowledge gaps and even the «curse» of knowledge. It is not surprising — we are entering the era predicted half a century ago by P.F. Drucker which he called «knowledge society». But the fact that the future is coming right now makes us to reject the romantic-futuristic mood and look at knowledge quite pragmatically. First of all, we suggest reading the book of the founders of knowledge management I. Nonaka and H. Takeuchi «The Knowledge-Creating Company».

Keywords: knowledge management, SECI model, explicit knowledge, tacit knowledge, Japanese economic miracle.

J. Harrington, F. Voehl

Knowledge management system: from experience to strategy

In today’s changing world, the key competencies of people and organizations are the skills to use existing information and the abilities to create new knowledge. Only those who are able to build up and correctly orient their intellectual assets — individual collective knowledge — will survive and succeed. The knowledge management system is identical to the management systems of all other assets of organizations. Its device is such that it is able to intercept existing data, information and knowledge flows in companies, directing them to employees who know how to use them effectively in their daily activities.

Keywords: explicit knowledge, tacit knowledge, intellectual capital, knowledge management, maturity assessment

V. Kachalov

ISO 9001:2015 requirements for knowledge management: experience and recommendations. Part 3

The provisions of clause 7.1.6 of ISO 9001: 2015 oblige to carry out a number of actions in relation to the organization’s knowledge. The standard does not provide guidance on the mandatory application of specific methods, allowing organizations to determine the necessary actions themselves, which raises concerns about their completeness and sufficiency. The purpose of this article is to formulate proposals for the systematization of knowledge management and recommendations for assessing its compliance with the requirements of the standard. Its third part provides an overview of the comments on the various components of the knowledge management mechanism contained in the sources analyzed by the author.

Keywords: necessity of knowledge, bringing knowledge to employees, the mechanism of knowledge assessment.

E. Kondratyev

The human essence of innovation: remarks on the report margins. Part 2

The author of this article comments the thematic report by McKinsey Agency «Innovation in Russia» from the position of Konosuke Matsushita principles. The main conclusion of the author is: the prevailing world practice of innovation activities and innovation management is largely flawed, since it is focused at increasing technological and economic efficiency, ignoring the purposes and interests of the people majority.

Keywords: innovative archetypes, efficiency trap, subject, polysubject environment, fractaling

S. Yurchenko

PPM method for nonconformity management: convincing arguments

The methodology for calculating the level of defectiveness in ppm allows to establish its permissible values and, based on them, justify targets and corrective measures. The necessary procedures are designed to implement the requirements of ISO standards (ISO 9001, ISO 14001, ISO 45001, ISO 50001), their respective national standards, as well as international industry standards (such as API spec Q1). These procedures are recommended for use throughout the supply chain with consistent involvement of suppliers at all levels. This approach helps to improve the quality and competitiveness of marketable products, which is convincingly proven by the experience of OJSC «BSW management company of «BMK» holding».

Keywords: multi-functional team, ppm defect level, progress plans, achievement of ppm quality and logistics goals.

V. Netes, Yu. Tarasiev, V. Shper

The dependability can and should be managed!

In the 9th issue of Methods of Quality Management journal, an article «Is it Possible to Manage the Dependability?» by the expert of the RNC CIGRE A.V. Grigoriev was published. In it the author initiates a new stage of discussion on the current GOSTs for dependability management, their compliance with modern practice, as well as the unity of their terminology, principles and approaches. The discussion of this article opens with a joint replica by three direct participants in the development of GOST 27.002—2015 and its previous version — GOST 27.002—89. In addition to special issues, this material contains a number of important considerations concerning the management theory and methodology.

Keywords: dependability, reliability, dependability management, dependability characteristics, dependability indicators