Methods of Quality Menegment, 2023, November

A.N. Grachev

"THE CONSULTANT SHOULD HEAR THE CUSTOMER AND UNDERSTAND THE CONTEXT"

In the professional community of quality specialists, the role of management consulting in improving an organization is perceived ambiguously. What do business executives see as the value of consulting services? What are the powers and responsibilities of a consultant? And in general, does the company need to involve external experts in improvement activities or is it better to entrust this work to internal teams? We decided to talk about this with Alexander N. Grachev, the General Director of the Center Prioritet LLC — one of the most respected consulting companies in the field of quality management and improvement of production systems.

V.I. Demyanenko

THE CONSULTANT FOR MANAGEMENT: PROFESSIONAL PORTRAIT IN THE CONTEXT OF EFFECTIVENESS

The management of both the organization as a whole and its individual elements and processes inevitably faces problems, some of them are so important and complex that they require the involvement of external specialists. Understanding who management consultants are and how they can be useful allows us to successfully resolve organizational issues, improve the manageability of the company, and increase its operational effectiveness. Being a certified management consultant, I present my vision of this profession and its practical value.

Keywords: management consulting, company management, operational effectiveness.

N.A. Gudz, E.V. Kondratyev, I.Yu. Bolshykh

HOW TO TURN FROM THE PILOT PRODUCTION INTO THE SERIAL PLANT

The success of modern business largely depends on the speed and efficiency of its transformation. Such a transformation can be forced (as a reaction to market demands) or proactive (as an optimization of the internal capabilities of the enterprise). The harmonious combination of these two components can produce extraordinary results, especially for companies that are in the import substitution zone. This case is about how competent planning of strategy, tactics and operational activities, combined with training staff in standardized work, allowed the enterprise to become successful and reach a qualitatively new level of development.

Keywords: lean production, productivity, value stream, load leveling, visual management.

Yu.V. Ershova

CONSULTING SUPPORT OF MANAGEMENT SYSTEMS: THE VALUE THROUGH THE VIEW OF AN AUDITOR

According to ISO 20700:2017 standard, the purpose of management consulting is «to create value or promote change by providing recommendations and proposing solutions ...». Does it make sense for an organization to involve consultants at the initial stage of applying standards for management systems and/or at the stage of improving these systems? What is the ultimate value of the activities of the specialists involved? And on the contrary, what risks can be associated with this? Let’s look at the possible advantages and disadvantages of consulting from the perspective of an independent external auditor.

Keywords: ISO 20700:2017, consulting, documentation management, audit, management systems.

PROJECT BENCHMARKING: THE BEST FIRSTHAND EXPERIENCE

The competition demonstrates original ideas about project teams and helps replicate effective nal tools for production improvements. We we are launching a series of publications about the finalists of the competition sa improvement projects and look forward to new sources from you ries of success. Please send them by email email: avtor@mirQ.ru and mmQ@mirQ.ru.

Keywords: innovation, productivity, efficiency, knowledge, human capital.

I.I. Borsova

MASTER DATA NORMALIZATION: THE INITIAL STEP TO LEAN MANAGEMENT

Master data (MD) is the information from directories, classifiers, and electronic catalogs created by organizations. However, the nomenclature reference books, which an organization uses to record and purchase inventory items and also form its price lists, often contain significant errors. Because of this, millions of rubles from the company’s budget are wasted, and the opportunities for promoting its own products on the market are significantly narrowed. What are these errors and why do they occur? How to eliminate and prevent their occurrence by normalizing the reference data? And most importantly, what is the effect of such corrective actions on customers and suppliers?

Keywords: master data, classification, item description, purchasing, efficiency

V.A. Kachalov

ON THE FORMULATION OF NONCONFORMITIES IN THE MANAGEMENT SYSTEMS AUDITING. PART 2

When analyzing audit practice over the years, the author often comes across some typical mistakes made when formulating inconsistencies. The purpose of this publication is to explain by concrete examples the methodological groundlessness of such formulations. Let’s remind that in the first part of the article, unjustified inconsistencies were considered, which in principle cannot be recognized as such. In the second part, we will talk about inconsistencies that are mistakenly attributed to the wrong requirements, to the wrong standards, as well as those that are unreasonably not recognized as critical and, conversely, declared critical without sufficient grounds.

Keywords: ISO 9001, requirements, reasonable nonconformity, unreasonable nonconformity, critical nonconformity

V.Yu. Smelov, E.I. Khunuzidi, V.L. Shper

QUALITY ENGINEERING: SINCE G. TAGUCHI TO YU.P. ADLER

November 2023 marks three years since the passing away of our teacher, quality guru, world-famous scientist, member of many professional communities, and Honored Professor of NUST MISIS Yuri P. Adler. His latest articles published in the MQM journal were devoted to Taguchi methods known as Quality Engineering and, in Adler’s translated version, as Quality Technology. This article, written in memory of Yuri Pavlovich Adler, describes the basics of this methodology, as well as the directions of its logical development in the context of continuous improvement of all aspects of the organization’s activities

Keywords: quality engineering, quality loss function, robust design, single-factor experiments

P.J. Kolesar

WHAT DEMING TOLD THE JAPANESE IN 1950: PART 2. TECHNICAL LECTURES

The proposed article by Peter Kolesar, published almost 30 years ago, remained unknown to most Russian experts in the field of quality. Meanwhile, it allows you to significantly expand and deepen your understanding of Dr. Deming’s teachings, supplementing it with important nuances. This circumstance makes it extremely relevant today. The second part of the article presents the quintessence of technical lectures devoted to issues of statistical process control, including the analysis, interpretation and practical use of control charts, as well as discussions on the applicability of acceptance sampling for improving product quality.

Keywords: statistical quality control, variability, Shewhart control charts, acceptance sampling