Methods of Quality Management, 2023, December

A.N. Grachev, V.V. Shashkov

SUPPLIER AND CUSTOMER: MODELS AND METHODS FOR RELATIONSHIPS MANAGEMENT

Under the disruption of established supply chains, the topic stated in the title of this article sounds especially acute. As a result of import substitution, many enterprises are forced to switch to work with new suppliers. In turn, suppliers who have lost traditional customers have to look for other customers. The article considers alternative models of «supplier — customer» relationships in the B2B interaction chain, substantiates the boundaries of their applicability, describes management methods and tools to reduce losses in the supply chain, suggests options for developing suppliers based on the best world and domestic practices.

Keywords: management system, IATF 16949, supplier evaluation and development, problem prevention methods, relationships management

S.V. Yurchenko

TECHNIQUE FOR EVALUATION THE SUPPLIERS OF A LARGE INDUSTRIAL ENTERPRISE

Relationship management for external suppliers is critical to preventing non-conformities, reducing variability, reducing costs, and hence improving business performance. An important component of this process is the evaluation of suppliers of raw, materials and components that significantly affect the product quality. This article presents the technique for such evaluation, developed and applied at the BSW Management Company OJSC (Republic of Belarus).

Keywords: supplier evaluation, product quality, supply logistics, supplier loyalty, supplier qualification.

A.Yu. Rogatkin

ISO 44001:2017 INTERNATIONAL STANDARD: THE SYSTEM APPROACH TO RELATIONSHIP MANAGEMENT

I sincerely admire those who are able to extract all new knowledge and emotions from rereading wellknown works — whether we are talking about classical literature or the ISO 9000 series of standards. On the contrary, I’m more attracted to texts that can be called exotic in a sense. It is no coincidence that in connection with the topic of the issue, I drew attention to the rarely used ISO 44001:2017 standard for business relationship management systems, as well as its official translation GOST R ISO 44001—2020. I will share my impressions of getting acquainted with these documents — after all, the popularization of standards is one of the tasks of MQM journal.

Keywords: relationships management, ISO 44001, lifecycle, relationships model, system approach.

V.S. Vasilyeva, A.V. Goncharov, I.V. Larionova; Moderator: T.V. Kiseleva

CREATIVE BEGINS AT THE PRODUCTION SITE

Improving operational efficiency at Polyus, the largest and one of the top five Russian global gold mining corporations, is a combination of measures to increase productivity, reduce downtime and costs. One of the effective tools of this work was the system for submitting proposals for improvements by employees. The issues of practical application of this system were discussed within the framework of the management council «The Pole of Ideas. Digital Portal for Decision Submission and Loss Identification». We provide an opportunity for its participants to share their experience with the MQM journal readers.

Keywords: production system, improvement ideas, submission of proposals, operational efficiency, production culture.

N.A. Gudz, E.V. Kondratyev

RESTORE THE MANAGEMENT SYSTEM INTEGRITY: «PRODUCTION  RETAIL» CHAIN

The company — major regional player in the building materials market, producing mixtures in several directions under its own trademarks, is going through a transition from a «pioneer» to a «differential» stage. Under there is a risk of business-collapse, which is linked with an increased financial burden on maintaining the functionality of the built-in system and, as a result, with a significant decrease in its efficiency. This problem was an incentive for the owner of the company to turn to the authors of this material for consulting support for the process of organizational transformation.

Keywords: management system, product range, sales, inventory turnover, TWI.

L.Е. Skripko

CERTIFICATION OF MANAGEMENT SYSTEMS FROM THE AUDITOR’S VIEWPOINT

At the International Scientific and Technical Forum «Russian Standardization Week», held in St. Petersburg in October 2022, the issue of differences in the results of audits of quality management systems of the second and the third parties was discussed. This issue can hardly be called fundamentally new, but its one-sided consideration by no means brings us closer to the truth. Moreover, it can lead to distortion of some objective facts. Therefore, it seems appropriate to analyze this problem from the other side, looking at it through the eyes of a professional auditor.

Keywords: management system standards, second party audit, certification audit, non-compliance, quality of certification services.

V.A. Kachalov

NONCONFORMING OUTPUTS: WHAT ACTIVITIES DO THE REQUIREMENTS OF CLAUSE 8.7 OF ISO 9001:2015 APPLY TO? PART 2

The need to obtain a clear answer to the question formulated in the title of this article is caused by the following important circumstance. Neither the title of this clause 8.7 of ISO 9001:2015 «Control of nonconforming outputs», nor its text specifies those nonconforming objects to which the discussed requirements shall apply. Everywhere we are talking only on nonconforming outputs. Let us consider additional aspects of the extended analysis of this collision, carried out by the author, the main results of which are presented in the first part of this article.

Keywords: ISO 9001:2015, GOST R ISO 9001:2015, activities, process, output, nonconformity control.

ON COMPLIANCE OF THE SUPPLIER EVALUATION TECHNIQUE WITH THE CLAUSE 8.4.1 GOST R ISO 90012015 REQUIREMENTS. PART 11

Keywords: QMS, supplier evaluation, audit findings, non-compliance, operational definition