Methods of Quality Menegment, 2024, March

L.Е. Skripko

THE PROBLEMS OF FORMING THE NECESSARY COMPETENCIES IN THE TRAINING OF QUALITY MANAGERS

Discussions about the formation and maintenance of competence in the training of personnel in quality management have not subsided for several decades, but the number of unresolved problems in this area is only increasing. Let’s try to understand the formation of competence of quality specialists in obtaining professional education and the adequacy of the training system for such specialists.

Keywords: competence, competencies, education of quality managers, educational standards.

A.I. Lobtsov

COMPETENCE AND SKILLS: FROM THE AUDITING EXPERIENCE

In the process of certification of management systems, one often has to deal with how an organization has determined the competence of its personnel, especially in terms of their professional skills. What are such skills? How do they differ from knowledge and how are they connected with it? In what ways can professional skills be acquired? And the most important question — who and by what specific methods can and should evaluate them? The answers are presented in this article, reflecting the expert point of view of the author and illustrated with practical examples.

Keywords: competence, abilities, soft skills, hard skills, professional standards

V.A. Kachalov

ISO 9001:2015 REQUIREMENTS FOR PERSONNEL TRAINING: ESSENCE AND IMPLEMENTATION. PART 2

This article deals with the interpretation and implementation of the requirements of paragraph 7.2 of ISO 9001:2015 standard in relation to one of the components of employee competence — their level of training. The need to put the dot over the i in this matter is caused by the use of different approaches in certified organizations to establish requirements, conduct and confirm that the relevant persons have the necessary training. In the second part, the author presents his opinion on the documentation related to the training of employees.

Keywords: ISO 9001:2015, recommended documentation, mandatory documentation, job description

A.E. Klochkov

INTEGRATED INFORMATION SYSTEM FOR QUALITY MANAGING: MODERN DIGITAL SOLUTIONS

The development of the use of ERP-systems makes it possible to transfer quality management processes into specialized information systems, significantly improving the quality of manufactured products and services, along with reducing quality costs. With this article we open a series of publications, talk about the modern capabilities of quality management information systems based on AIMSK system.

Keywords: quality management, management information system, AIQMS, system functions, system modules

A.A. Sanina, A.A. Rybalkina, A.A. Georgieva

THE MAIN CHANGES IN LABOR PROTECTION LEGISLATION: EXPERT ANALYSIS

In February, within the framework of Techexpert Week, a conference “Changes in legislation — 2024” was held. It included 6 thematic sections. The article summarizes the theses of the section “Important changes in the field of occupational safety 2023—2024”. The full materials of the section will be available to users of the professional help system “Techexpert: Labor Protection” in March.

Keywords: occupational safety, legislative changes, business processes, digital tools.

M. Barsalou

SHERLOCK HOLMES AND ROOT CAUSE ANALYSIS: LESSONS FROM A FAMOUS DETECTIVE

Although Sherlock Holmes, the fictional character of Arthur Conan Doyle’s many detective novellas, was not a quality guru, he did use a methodical approach to problem solving that can be useful in root cause analysis (RCA) of specific nonconformities in products or processes. While enjoying the adventures of Sherlock Holmes and his assistant Dr. Watson, quality specialists can simultaneously receive recommendations from the famous detective that can be successfully applied in practice. Such recommendations are contained in many of Conan Doyle’s stories

Keywords: root cause, data, hypothesis, evaluation, testing, analysis.