Methods of Quality Menegment, 2024, April

B.A. Itkin

ISO 9001 AT THE CROSSROADS: SEARCHING AN IDEA OF «ABSOLUTE» QUALITY. PART 1

The author of the article discusses issues related to the essence of the «quality», approaches to its «absolute» and «relative» assessment, as well as the prospects for improving the ISO 9001 standard for the including the more operational requirements that are unambiguously understood and verified during the auditing of the organizations’ QMS.

Keywords: ISO 9001? ISO 9000, product quality, customer, stakeholders.

M. Mills

WHAT DOES ISO 9001 HAVE TO DO WITH CLIMATE CHANGE?

In the proposed article the author discuss the appropriateness and sense of two additions for ISO 9001, related to climate change

Keywords: ISO 9001, ISO 9000, product quality, customer, stakeholders.

Ch. Paris

ISO 9001/AMD 1:2024: HOW TO MEET ADDITIONAL REQUIREMENTS

In February 2024, ISO released an updated version of ISO 9001:2015/Amd 1:2024 to include new provisions related to climate change. Almost simultaneously, the IAF issued a set of memorandums which essentially directed the immediate implementation of these additions. It is not clear from the IAF documents how to do this, but it is implied that certification bodies should review their implementation during the next audit, even if it is scheduled for next week. How can a company prepare for the auditors’ visit as soon as possible?

Keywords: ISO 9001:2015/Amd 1:2024, climate change, QMS, risk register, opportunity register.

M.M. Ulitin, N.V. Leonova, A.A. Georgieva

INCREASING ENVIRONMENTAL EFFICIENCY: THE PROGRAM AND EVENT PLAN

Within the framework of the Techexpert Week, the section "New responsibilities of nature users in 2024: planning, costs, automation of processes" was held. The speakers analyzed the nuances of innovations. This article is devoted to compliance with the requirements for the development of an environmental efficiency improvement program and an environmental protection action plan as part of the implementation of a quality management system and environmental audit.

Keywords: environmental safety, environmental management, environmental audit, best available technology (BAT).

Moderator: T. Kiseleva Speakers: E. Shor, A. Chelyukanov

THE TASK OF ENVIRONMENTAL ANALYTICS IS TO ANTICIPATE FUTURE RISKS

Since 2015 risk-based approach has become an integral part of the QMS. This paper is devoted to issues of its implementation in environmental safety management at the Polyus gold mining company.

Keywords: risk-based approach, environmental risks, environmental management, best available technologies (BAT).

K.V. Andreeva

VISIT TO GEMBA: HOW TO FEEL THE PROBLEM AND TO IMPLEMENT THE IMPROVEMENTS

Gemba means a workplace where value added for the client. Five golden rules of gemba management were formulated by Masaaki Imai. The author of this article shares his experience of implementing these rules in Russian companies. She also offers top management a number of tips on the increase of gemba visits efficiency.

Keywords: gemba, process observation, process immersion, trust, continuous improvement.

V.A. Kachalov

GOST R ISO 500012023: ONCE AGAIN ABOUT TRANSLATION IMPRECISIONS

Almost ten years ago, in an article devoted to mistakes in the translation of GOST R ISO 50001—2012, the author drew the attention of Rosstandart to the threat of a continuous increase in the number of incorrect translations of international standards into Russian, which nevertheless received official status. The author made a new similar appeal in the summer of 2023 in an open letter, which cited hundreds of errors in the translations of GOST R ISO/IEC 17021- 1—2017 and GOST R ISO 19011—2021. Unfortunately, over the past time, no fundamental changes have occurred in this issue, as evidenced by the next national standard GOST R ISO 50001—2023.

Keywords: management systems standards, ISO 50001:2018, GOST R ISO 50001, semantic mistakes, translation quality

V.L. Shper

LEAN PRODUCTION AND MODERN CLINICAL PRACTICE: REFLECTIONS OF THE GRATEFUL PATIENT

Having found himself on the surgical table after an attack of cholecystitis, the author unexpectedly saw an analogy between the process of surgery in the clinic and the processes in the lean production system. This note is devoted to reflections on this analogy and the conclusions arising from it. In particular, the author realized that management in medicine is much more complex than industrial management, and that the idea of continuous improvement is making its way into a wide variety of areas of human activity, apparently due to the natural desire for excellence innate to people. And this inspires hope for a mankind thriving.

Keywords: lean production, value stream, pull, continuous improvement, lean in medicine.