N.A. Gudz, E.V. Kondratyev, A.N. Molodtsov, V.L. Shper

TRANSFORMATION OF ORGANIZATIONAL SYSTEM BASED ON STATISTICAL PROCESS CONTROL (SPC)

Abstract. The modern world changes rapidly. Thus, the necessity to build a management system based on the principles of the most flexible and rapid decision-making based on incoming information comes to the fore. In fact, we are talking about boosting management decision-making without losing the quality. One of the tools for implementing this approach is the methodology of Statistical Process Control (SPC). The article deals with the practical application of this methodology in the process of organizational transformation of a large industrial company and its results.

Keywords: statistical process control (SPC), Shewhart control charts, Pareto principle.

V.V. Fedotov

SWOT-ANALYSIS — A TEAM TOOL FOR IMPROVING THE QMS EFFECTIVENESS

Abstract. SWOT-analysis is closely related to such principles of quality management as leadership, engagement of people, process approach, improvement. In this sense it serves as a means of fulfilling of ISO 9001 requirements, established to risks and opportunities and continuous improvement. As a team tool for improving the effectiveness of the QMS, it includes a number of sequential steps, which was considered in this article in the practical example.

Keywords: SWOT-analysis, priority strategy, rank correlation, improvement project, communication process.

V.A. Volodarsky

AN APPLICATION OF THE GOLDEN RATIO METHOD IN RESEARCH THE ECONOMIC STABILITY OF OBJECTIVE FUNCTIONS

Abstract. The golden ratio method is widely used to find the extremum of objective functions in solving optimization problems. For example, when optimizing preventive replacements and repairs of technical devices, the objective function is the specific operating costs depending on their frequency. This article proposes an algorithm for research the economic sustainability of objective functions using the golden ratio method, and provides an example of using this algorithm in studying the economic sustainability of a mathematical model for optimizing preventive replacements of technical devices under conditions of partial uncertainty of the initial information.

Keywords: golden ratio method, mathematical model, optimization, replacement, economic sustainability.

N.V. Vashchenko

ASSESSMENT THE RISKS OF QMS NON-COMPLIANCE WITH THE REQUIREMENTS OF STANDARDS WHEN CHOOSING A SUPPLIER

Abstract. Compliance with the quality management system (QMS) standards is a common requirement imposed by customer enterprises on supplier enterprises. However, practice shows that the presence of a conformity certificate in the general case doesn’t guarantee the actual effectiveness of the QMS. At the same time, the risks of nonconformities increase significantly when it comes to industry standards that include additional requirements in relation to the basic ISO 9001 standard. In this article is described a quantitative technique for assessing such risks, developed in order to make an reasonable choosing of suppliers to oil and gas sector enterprises.

Keywords: QMS, nonconformities, risk assessment, supplier choosing, API Specification Q1.

A.E. Klochkov

HOW COMPLAINTS BECOME AN IMPULSE FOR INNOVATION

Abstract. This article is considered the capabilities of the AIQMS-system for conducting the Statistical Process Control (SPC). They include: data entry, generation of control orders and test plans, registration of testing results, identification of non-conformities and their root causes, and process analysis using control charts.

Keywords: management information system, AIQMS, innovation, complaint management, customer satisfaction.

E.V. Kondratyev, A.M. Iabelov, O.A. Sazykina

MANAGING OF CONTINUOUS IMPROVEMENT OF A GRID LOGISTICS COMPANY

Abstract. The path to self-improvement of an organization does not depend on the industry. A logistics company serving retail lives in the same rapidly changing world. On the background of the events of recent years, we saw how logistics chains were being destroyed and rebuilt, processes and technologies were changing, and rapid retraining of employees was carried out. The experience they gained in managing continuous improvement within the framework of an integrated management system has become the main factor in the company’s development. This experience was acquired and honed in the process of collaboration between the production system development team and the consultants who are the authors of the article.

Keywords: continuous improvement, lean manufacturing, complete management function, logistics, retail, leadership, teams.

V.A. Kachalov

HOW MANY AND WHAT AMOUNT OF DOCUMENTED INFORMATION SHALL ISO 9001 STANDARD REQUIRE?

Abstract. Now it is clear that the real reason and impetus for the development of standards for QMS was the presence of commonalities in the management of companies. And this common thing was not just a desire, but also a direct need to develop effective mechanisms to minimize the risks of getting completely different results of their activities that they wanted. In most cases, these risks and methods of countering them were of a general nature and were fixed as the QMS model described in ISO 9001. The author discusses how certain requirements of ISO 9001 have changed as new editions of it have appeared, including the vector of changes related to the set of mandatory documented procedures and registrations established by this standard, in this article.

Keywords: documented procedures, registrations, documented information, ISO 9001.