I.N. FOMIN

ARTIFICIAL INTELLIGENCE IN QMS: HOW AI-ASSISTANTS TRANSFORMS QUALITY MANAGEMENT

Abstract. The digital revolution has led to a fundamental change in the way the economy functions, process management, and most importantly, people's thinking and organization of their activities. Artificial intelligence (AI), in particular, Large Language Models (LLM), has become the key engine of such transformations. Based on neural network architectures and trained on huge amounts of data, they are able to recognize and generate content based on context, adapting to various tasks. The use of LLM models is the basis for the functioning of AI-assistants, which can be successfully used in quality management.

Keywords: artificial intelligence, AI-assistant, quality management, digital management.

QUALITY 4.0: FIVE KEY TOOLS USED IN MANUFACTURING

Abstract. quality 4.0, artificial intelligence, machine learning, internet of things, digital quality tools

Keywords: Quality 4.0 implies that in order to improve production and enhance product quality, enterprises use the most advanced technologies, such as artificial intelligence (AI), machine learning and the industrial internet of things (IIoT). Digital tools based on them make it possible, in particular, to predict defects, optimize processes and automate tests. Today, they are actively implemented by enterprises in high-tech industries. It is expected that in the coming years, having become more sophisticated and accessible, they will become widespread in all areas of manufacturing.

P.A. KISELEV, T.YU. POZDEEVA, S.YU. NAGAVKIN

IMPLEMENTATION OF 3D-PRINTING BY MBJ TECHNIQUE IN HIGH-TECH BUSINESS PROCESSES

Abstract. Additive technologies (AT) are a rapidly developing area in modern production, requiring fundamentally new approaches to the organization and management of business processes. This article discusses the advantages, problems and prospects of their implementation using the example of mass production of stages of submersible electric centrifugal pumps, which are manufactured using the technology of Metal Binder Jetting (MBJ). Representatives of NPO Keramet LLC, one of the high-tech companies in the domestic machine engineering, share their experience in this area with MQM readers.

Keywords: business model, additive technologies, Metal Binder Jetting, industry 4.0, 3D printer, 3D metal printing.

A.E. KLOCHKOV

STATISTICAL PROCESS CONTROL (SPC) IN AISMK: PRACTICAL IMPLEMENTATION

Abstract. In this article is considered the sequential algorithm for implementing the statistical process control (SPC) using the example of metalworking manufacturing.

Keywords: quality management system, AIQMS, statistical process control (SPC), SPC effectiveness, metalworking.

V.A. KACHALOV

BRIGHTNESS AND LUSTER OF MANAGEMENT SYSTEMS STANDARDS. PART 4. PROCESSES APPROACH (CONTINUATION)

Abstract. In the preface to the first part of this article, it is noted that many approaches to quality management included in ISO 9001 as mandatory elements are not always fully implemented in practice, which does not allow them to play out all their faces. Based on extensive experience in conducting audits of various standardized management systems, the author presents his observations and recommendations on how to polish the application of some of them, fully ensuring their inherent brightness and brilliance. In the fourth part of the article, we will talk about the third facet of the process approach — QMS process management.

Keywords: process approach, ISO 9001, QMS process management, feedback.

M.A. SOKOLOVA, I.S. SAMOTUGO

INDUSTRIAL SAFETY: IMPORTANT CHANGES IN 2025

Abstract. International standards for industrial safety management systems, such as ISO 45000 and ISO 28000, pay special attention to compliance with legasy (regulatory) requirements. International standards for industrial safety management systems, such as ISO 45000 and ISO 28000, pay special attention to compliance with legasy requirements, which are subject to regular changes. The next package of such changes, concerning the provision of workers with personal protective equipment, anti-terrorism and fire protection and the audit of industrial safety management systems, falls on 2025.

Keywords: industrial safety, anti-terrorist protection, fire safety, industrial safety management system auditing.

E.A. SAMSONOV, N.V. VASHCHENKO

QUALIMETRIC ASSESSMENT OF COMPLEX EQUIPMENT

Abstract. Qualimetry is the science of measuring product quality. The idea of qualimetry is to calculate an integral assessment of the quality of an object based on analytical assessments of its individual characteristics that are significant for consumers. This allows their subjective impressions of the product to be reduced to some objective value. The benefit of this approach is evident when comparing several competitive products, each of which has advantages in certain characteristics. Let us consider one of the methods of qualimetric assessment applicable to any equipment, using a mechanical packer as an example.

Keywords: qualimetry, integral quality assessment, characteristics matrix, characteristics ranking, coefficient of concordance.

O.N. BAIBAKOVA

ON THE IMPORTANCE OF CUSTOMER EXPERIENCE RESEARCH

Abstract. Olga Baibakova, a certified auditor, business trainer and business coach, author of the integrated model of the I.D.E.A.L. service quality system, debating with Boris Itkin about the customer experience research on his paper published in previous MQM issue.

Keywords: customer experience, Net Promoter Score (NPS), feedback, loyalty drivers, positioning.

D.V. RYNDENKOV

REDUNDANT RECORDS: CAUSES, IMPACT, DETECTION

Abstract. In the process of its activities, each organization keeps various types of records. Some of them must be ensured in accordance with the ISO 9001 standard requirements, while others are established at its own discretion. In both cases, unnecessary, redundant records may arise and accumulate, which continue to be maintained by inertia, for reinsurance, for presentation to auditors, although they should have been officially cancelled in a timely manner. It is necessary to identify and exclude such records in order to reduce the loss of working time and, as a result, to improve the effectiveness and efficiency of the QMS.

Keywords: QMS, requirements for records, records usefulness, records management, effectiveness, efficiency.