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    [CONVERT_CURRENCY] => Array
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            [workflow] => 
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            [CATALOG] => Y
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    [PREVIEW_TEXT_TYPE] => html
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    [DETAIL_TEXT] =>  

В книге ("Qualitata: un’occosione perduta? Guida provocatoria per imprenditori, manager e amministratori che mirano all’eccellenza") рассказывается о Качестве с большой буквы, используемом организациями для достижения делового совершенства в целях улучшения результатов деятельности и конкурентоспособности, как о возможности, которую нельзя упускать ни предприятиям, ни управленцам, ни обществу.

Автор рассматривает примеры, имеющие стратегическое значение для предприятия, а также такие факторы успеха, как ориентация на потребителя, взаимовыгодное партнерство, самооценка и инновации.

В книге анализируются наиболее известные модели качества: от модели ИСО, на которой базируется сертификация, до модели всеобщего управления на основе качества (TQM) и приводятся примеры их использования. Благодаря структуре глав, которые начинаются с их краткого содержания и носят завершенный характер, читатель может легко ориентироваться в материале и выбрать именно то, что его интересует.


К нашим читателям

Введение

Смотреть содержание книги

[~DETAIL_TEXT] =>

В книге ("Qualitata: un’occosione perduta? Guida provocatoria per imprenditori, manager e amministratori che mirano all’eccellenza") рассказывается о Качестве с большой буквы, используемом организациями для достижения делового совершенства в целях улучшения результатов деятельности и конкурентоспособности, как о возможности, которую нельзя упускать ни предприятиям, ни управленцам, ни обществу.

Автор рассматривает примеры, имеющие стратегическое значение для предприятия, а также такие факторы успеха, как ориентация на потребителя, взаимовыгодное партнерство, самооценка и инновации.

В книге анализируются наиболее известные модели качества: от модели ИСО, на которой базируется сертификация, до модели всеобщего управления на основе качества (TQM) и приводятся примеры их использования. Благодаря структуре глав, которые начинаются с их краткого содержания и носят завершенный характер, читатель может легко ориентироваться в материале и выбрать именно то, что его интересует.


К нашим читателям

Введение

Смотреть содержание книги

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[~CATALOG_SUBSCRIBE_ORIG] => D [CATALOG_AVAILABLE] => Y [~CATALOG_AVAILABLE] => Y [CATALOG_WEIGHT] => 0 [~CATALOG_WEIGHT] => 0 [CATALOG_WIDTH] => 0 [~CATALOG_WIDTH] => 0 [CATALOG_LENGTH] => 0 [~CATALOG_LENGTH] => 0 [CATALOG_HEIGHT] => 0 [~CATALOG_HEIGHT] => 0 [CATALOG_MEASURE] => 5 [~CATALOG_MEASURE] => 5 [CATALOG_VAT] => 10.00 [~CATALOG_VAT] => 10.00 [CATALOG_VAT_INCLUDED] => Y [~CATALOG_VAT_INCLUDED] => Y [CATALOG_PRICE_TYPE] => S [~CATALOG_PRICE_TYPE] => S [CATALOG_RECUR_SCHEME_TYPE] => D [~CATALOG_RECUR_SCHEME_TYPE] => D [CATALOG_RECUR_SCHEME_LENGTH] => 0 [~CATALOG_RECUR_SCHEME_LENGTH] => 0 [CATALOG_TRIAL_PRICE_ID] => [~CATALOG_TRIAL_PRICE_ID] => [CATALOG_WITHOUT_ORDER] => N [~CATALOG_WITHOUT_ORDER] => N [CATALOG_SELECT_BEST_PRICE] => Y [~CATALOG_SELECT_BEST_PRICE] => Y [CATALOG_PURCHASING_PRICE] => [~CATALOG_PURCHASING_PRICE] => [CATALOG_PURCHASING_CURRENCY] => [~CATALOG_PURCHASING_CURRENCY] => [CATALOG_TYPE] => 1 [~CATALOG_TYPE] => 1 [CATALOG_BUNDLE] => N [~CATALOG_BUNDLE] => N [ACTIVE_FROM] => [ACTIVE_TO] => [IPROPERTY_VALUES] => Array ( ) [PRODUCT] => Array ( [TYPE] => 1 [AVAILABLE] => Y [MEASURE] => 5 [VAT_ID] => [VAT_RATE] => 10.00 [VAT_INCLUDED] => Y [QUANTITY] => 0.00 [QUANTITY_TRACE] => N [CAN_BUY_ZERO] => N [SUBSCRIPTION] => ) [PROPERTIES] => Array ( [AUTHORS] => Array ( [ID] => 103 [IBLOCK_ID] => 30 [NAME] => Автор(ы) [ACTIVE] => Y [SORT] => 10 [CODE] => AUTHORS [DEFAULT_VALUE] => [PROPERTY_TYPE] => E [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => Y [XML_ID] => [FILE_TYPE] => jpg, gif, bmp, png, jpeg [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 31 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Автор(ы) [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => Array ( [0] => 35143 ) [PROPERTY_VALUE_ID] => Array ( [0] => 48521 ) [DESCRIPTION] => Array ( [0] => ) [~VALUE] => Array ( [0] => 35143 ) [~DESCRIPTION] => Array ( [0] => ) ) [YEAR] => Array ( [ID] => 104 [IBLOCK_ID] => 30 [NAME] => Год выпуска [ACTIVE] => Y [SORT] => 10 [CODE] => YEAR [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => jpg, gif, bmp, png, jpeg [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Год выпуска [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 2007 [PROPERTY_VALUE_ID] => 48522 [DESCRIPTION] => [~VALUE] => 2007 [~DESCRIPTION] => ) [PUBLISHER] => Array ( [ID] => 105 [IBLOCK_ID] => 30 [NAME] => Издатель [ACTIVE] => Y [SORT] => 10 [CODE] => PUBLISHER [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => jpg, gif, bmp, png, jpeg [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Издатель [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => РИА "Стандарты и качество" [PROPERTY_VALUE_ID] => 48523 [DESCRIPTION] => [~VALUE] => РИА "Стандарты и качество" [~DESCRIPTION] => ) [PAGES] => Array ( [ID] => 106 [IBLOCK_ID] => 30 [NAME] => Число страниц [ACTIVE] => Y [SORT] => 10 [CODE] => PAGES [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => jpg, gif, bmp, png, jpeg [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Число страниц [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 216 [PROPERTY_VALUE_ID] => 48524 [DESCRIPTION] => [~VALUE] => 216 [~DESCRIPTION] => ) [ISBN] => Array ( [ID] => 107 [IBLOCK_ID] => 30 [NAME] => ISBN [ACTIVE] => Y [SORT] => 10 [CODE] => ISBN [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => jpg, gif, bmp, png, jpeg [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => ISBN [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 078-5-94938-056-7 [PROPERTY_VALUE_ID] => 48525 [DESCRIPTION] => [~VALUE] => 078-5-94938-056-7 [~DESCRIPTION] => ) [FORUM_TOPIC_ID] => Array ( [ID] => 115 [IBLOCK_ID] => 30 [NAME] => ID темы форума [ACTIVE] => Y [SORT] => 500 [CODE] => FORUM_TOPIC_ID [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => ID темы форума [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [FORUM_MESSAGE_CNT] => Array ( [ID] => 116 [IBLOCK_ID] => 30 [NAME] => Количество комментариев [ACTIVE] => Y [SORT] => 500 [CODE] => FORUM_MESSAGE_CNT [DEFAULT_VALUE] => [PROPERTY_TYPE] => N [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Количество комментариев [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) [index] => Array ( [ID] => 188 [IBLOCK_ID] => 30 [NAME] => Индекс [ACTIVE] => Y [SORT] => 500 [CODE] => index [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Индекс [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => 21305 [PROPERTY_VALUE_ID] => 48526 [DESCRIPTION] => [~VALUE] => 21305 [~DESCRIPTION] => ) [keywords] => Array ( [ID] => 300 [IBLOCK_ID] => 30 [NAME] => Ключевые слова [ACTIVE] => Y [SORT] => 500 [CODE] => keywords [DEFAULT_VALUE] => [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Ключевые слова [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => качество, упущенная возможность, конти [PROPERTY_VALUE_ID] => 128040 [DESCRIPTION] => [~VALUE] => качество, упущенная возможность, конти [~DESCRIPTION] => ) [razdel] => Array ( [ID] => 306 [IBLOCK_ID] => 30 [NAME] => Раздел [ACTIVE] => Y [SORT] => 500 [CODE] => razdel [DEFAULT_VALUE] => [PROPERTY_TYPE] => L [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => Y [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Раздел [~DEFAULT_VALUE] => [VALUE_ENUM] => Деловое совершенство [VALUE_XML_ID] => ff987bab70604bee1c3a5f5478cd2d3a [VALUE_SORT] => 500 [VALUE] => Деловое совершенство [PROPERTY_VALUE_ID] => 517179 [VALUE_ENUM_ID] => 434 [DESCRIPTION] => [~VALUE] => Деловое совершенство [~DESCRIPTION] => ) [CONTENT] => Array ( [ID] => 524 [IBLOCK_ID] => 30 [NAME] => Содержание [ACTIVE] => Y [SORT] => 500 [CODE] => CONTENT [DEFAULT_VALUE] => Array ( [TEXT] => [TYPE] => HTML ) [PROPERTY_TYPE] => S [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => N [XML_ID] => [FILE_TYPE] => [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 0 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => N [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => HTML [USER_TYPE_SETTINGS] => Array ( [height] => 200 ) [HINT] => [~NAME] => Содержание [~DEFAULT_VALUE] => Array ( [TEXT] => [TYPE] => HTML ) [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => [PROPERTY_VALUE_ID] => [DESCRIPTION] => [~DESCRIPTION] => [~VALUE] => ) ) [DISPLAY_PROPERTIES] => Array ( [AUTHORS] => Array ( [ID] => 103 [IBLOCK_ID] => 30 [NAME] => Автор(ы) [ACTIVE] => Y [SORT] => 10 [CODE] => AUTHORS [DEFAULT_VALUE] => [PROPERTY_TYPE] => E [ROW_COUNT] => 1 [COL_COUNT] => 30 [LIST_TYPE] => L [MULTIPLE] => Y [XML_ID] => [FILE_TYPE] => jpg, gif, bmp, png, jpeg [MULTIPLE_CNT] => 5 [LINK_IBLOCK_ID] => 31 [WITH_DESCRIPTION] => N [SEARCHABLE] => N [FILTRABLE] => Y [IS_REQUIRED] => N [VERSION] => 1 [USER_TYPE] => [USER_TYPE_SETTINGS] => [HINT] => [~NAME] => Автор(ы) [~DEFAULT_VALUE] => [VALUE_ENUM] => [VALUE_XML_ID] => [VALUE_SORT] => [VALUE] => Array ( [0] => 35143 ) [PROPERTY_VALUE_ID] => Array ( [0] => 48521 ) [DESCRIPTION] => Array ( [0] => ) [~VALUE] => Array ( [0] => 35143 ) [~DESCRIPTION] => Array ( [0] => ) [DISPLAY_VALUE] => Конти Т. [LINK_ELEMENT_VALUE] => Array ( [35143] => Array ( [ID] => 35143 [~ID] => 35143 [IBLOCK_ID] => 31 [~IBLOCK_ID] => 31 [NAME] => Конти Т. [~NAME] => Конти Т. [DETAIL_PAGE_URL] => /books/authors/detail.php?AUTHOR=35143 [~DETAIL_PAGE_URL] => /books/authors/detail.php?AUTHOR=35143 [PREVIEW_PICTURE] => [~PREVIEW_PICTURE] => [DETAIL_PICTURE] => [~DETAIL_PICTURE] => [SORT] => 500 [~SORT] => 500 [LANG_DIR] => / [~LANG_DIR] => / [CODE] => [~CODE] => [EXTERNAL_ID] => 35143 [~EXTERNAL_ID] => 35143 [IBLOCK_SECTION_ID] => [~IBLOCK_SECTION_ID] => [IBLOCK_TYPE_ID] => books [~IBLOCK_TYPE_ID] => books [IBLOCK_CODE] => authors [~IBLOCK_CODE] => authors [IBLOCK_EXTERNAL_ID] => [~IBLOCK_EXTERNAL_ID] => [LID] => ru [~LID] => ru ) ) ) ) [PRODUCT_PROPERTIES] => Array ( ) [PRODUCT_PROPERTIES_FILL] => Array ( ) [OFFERS] => Array ( ) [OFFER_ID_SELECTED] => 0 [CHECK_QUANTITY] => [ITEM_PRICE_MODE] => S [ITEM_PRICES] => Array ( [0] => Array ( [ID] => 1224 [PRICE_TYPE_ID] => 1 [QUANTITY_FROM] => [QUANTITY_TO] => [QUANTITY_HASH] => ZERO-INF [CURRENCY] => RUB [BASE_PRICE] => 270 [UNROUND_PRICE] => 270 [PRICE] => 270 [DISCOUNT] => 0 [PERCENT] => 0 [PRINT_BASE_PRICE] => 270,00 руб. [RATIO_BASE_PRICE] => 270 [PRINT_RATIO_BASE_PRICE] => 270,00 руб. [PRINT_PRICE] => 270,00 руб. [RATIO_PRICE] => 270 [PRINT_RATIO_PRICE] => 270,00 руб. [PRINT_DISCOUNT] => 0,00 руб. [RATIO_DISCOUNT] => 0 [PRINT_RATIO_DISCOUNT] => 0,00 руб. [MIN_QUANTITY] => 1 ) ) [ITEM_QUANTITY_RANGES] => Array ( [ZERO-INF] => Array ( [HASH] => ZERO-INF [QUANTITY_FROM] => [QUANTITY_TO] => [SORT_FROM] => 0 [SORT_TO] => INF ) ) [ITEM_MEASURE_RATIOS] => Array ( [2200] => Array ( [ID] => 2200 [RATIO] => 1 [IS_DEFAULT] => Y [PRODUCT_ID] => 4963 ) ) [ITEM_MEASURE] => Array ( [ID] => 5 [TITLE] => шт [~TITLE] => шт ) [ITEM_MEASURE_RATIO_SELECTED] => 2200 [ITEM_QUANTITY_RANGE_SELECTED] => ZERO-INF [ITEM_PRICE_SELECTED] => 0 [CATALOG_MEASURE_NAME] => шт [~CATALOG_MEASURE_NAME] => шт [EDIT_LINK] => [DELETE_LINK] => [BACKGROUND_IMAGE] => [MORE_PHOTO] => Array ( ) [LINKED_ELEMENTS] => Array ( ) [SECTION] => Array ( [ID] => 340 [~ID] => 340 [IBLOCK_ID] => 30 [~IBLOCK_ID] => 30 [IBLOCK_SECTION_ID] => [~IBLOCK_SECTION_ID] => [ACTIVE] => Y [~ACTIVE] => Y [GLOBAL_ACTIVE] => Y [~GLOBAL_ACTIVE] => Y [SORT] => 30 [~SORT] => 30 [NAME] => Серия "Деловое совершенство" [~NAME] => Серия "Деловое совершенство" [PICTURE] => [~PICTURE] => [LEFT_MARGIN] => 5 [~LEFT_MARGIN] => 5 [RIGHT_MARGIN] => 6 [~RIGHT_MARGIN] => 6 [DEPTH_LEVEL] => 1 [~DEPTH_LEVEL] => 1 [DESCRIPTION] => [~DESCRIPTION] => [DESCRIPTION_TYPE] => text [~DESCRIPTION_TYPE] => text [CODE] => [~CODE] => [XML_ID] => [~XML_ID] => [TMP_ID] => 32e74b9b9a6543471c514d8b1f1facbe [~TMP_ID] => 32e74b9b9a6543471c514d8b1f1facbe [DETAIL_PICTURE] => [~DETAIL_PICTURE] => [MODIFIED_BY] => 2 [~MODIFIED_BY] => 2 [CREATED_BY] => [~CREATED_BY] => [SOCNET_GROUP_ID] => [~SOCNET_GROUP_ID] => [LIST_PAGE_URL] => /books/ [~LIST_PAGE_URL] => /books/ [SECTION_PAGE_URL] => /books/340/ [~SECTION_PAGE_URL] => /books/340/ [IBLOCK_TYPE_ID] => books [~IBLOCK_TYPE_ID] => books [IBLOCK_CODE] => books [~IBLOCK_CODE] => books [IBLOCK_EXTERNAL_ID] => [~IBLOCK_EXTERNAL_ID] => [EXTERNAL_ID] => [~EXTERNAL_ID] => [PATH] => Array ( [0] => Array ( [ID] => 340 [~ID] => 340 [CODE] => [~CODE] => [XML_ID] => [~XML_ID] => [EXTERNAL_ID] => [~EXTERNAL_ID] => [IBLOCK_ID] => 30 [~IBLOCK_ID] => 30 [IBLOCK_SECTION_ID] => [~IBLOCK_SECTION_ID] => [SORT] => 30 [~SORT] => 30 [NAME] => Серия "Деловое совершенство" [~NAME] => Серия "Деловое совершенство" [ACTIVE] => Y [~ACTIVE] => Y [DEPTH_LEVEL] => 1 [~DEPTH_LEVEL] => 1 [SECTION_PAGE_URL] => /books/340/ [~SECTION_PAGE_URL] => /books/340/ [IBLOCK_TYPE_ID] => books [~IBLOCK_TYPE_ID] => books [IBLOCK_CODE] => books [~IBLOCK_CODE] => books [IBLOCK_EXTERNAL_ID] => [~IBLOCK_EXTERNAL_ID] => [GLOBAL_ACTIVE] => Y [~GLOBAL_ACTIVE] => Y [IPROPERTY_VALUES] => Array ( ) ) ) ) [CAN_BUY] => 1 [~BUY_URL] => /books/340/4963/index.php?%2Fbooks%2F340%2F4963%2F=&action=BUY&id=4963 [BUY_URL] => /books/340/4963/index.php?%2Fbooks%2F340%2F4963%2F=&action=BUY&id=4963 [~ADD_URL] => /books/340/4963/index.php?%2Fbooks%2F340%2F4963%2F=&action=ADD2BASKET&id=4963 [ADD_URL] => /books/340/4963/index.php?%2Fbooks%2F340%2F4963%2F=&action=ADD2BASKET&id=4963 [~SUBSCRIBE_URL] => /books/340/4963/index.php?%2Fbooks%2F340%2F4963%2F=&action=SUBSCRIBE_PRODUCT&id=4963 [SUBSCRIBE_URL] => /books/340/4963/index.php?%2Fbooks%2F340%2F4963%2F=&action=SUBSCRIBE_PRODUCT&id=4963 [CATALOG_MEASURE_RATIO] => 1 [CATEGORY_PATH] => Серия "Деловое совершенство" [counterData] => Array ( [item] => 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 [user_id] => Bitrix\Main\Text\JsExpression Object ( [expression:protected] => function(){return BX.message("USER_ID") ? BX.message("USER_ID") : 0;} ) [recommendation] => Bitrix\Main\Text\JsExpression Object ( [expression:protected] => function() { var rcmId = ""; var cookieValue = BX.getCookie("BITRIX_SM_RCM_PRODUCT_LOG"); var productId = 4963; var cItems = []; var cItem; if (cookieValue) { cItems = cookieValue.split("."); } var i = cItems.length; while (i--) { cItem = cItems[i].split("-"); if (cItem[0] == productId) { rcmId = cItem[1]; break; } } return rcmId; } ) [v] => 2 ) [META_TAGS] => Array ( [TITLE] => Качество: упущенная возможность? [ELEMENT_CHAIN] => Качество: упущенная возможность? [BROWSER_TITLE] => [KEYWORDS] => [DESCRIPTION] => ) )

Качество: упущенная возможность?

Год выпуска 2007
Издатель РИА "Стандарты и качество"
Число страниц 216

Версия:

270,00 руб.

Описание

Книга, заставляющая задуматься предпринимателей, менеджеров и служащих, стремящихся к успеху в бизнесе